Compliments and Concerns
At SelectABroker, we always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, we will also continually improve our products and services.
We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.
Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one.
If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.
If, for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.
You can contact our Licensee, QED Credit Services by whichever of the following means best suits you:
Call: 1300 817 662
Post: Complaints Handling Officer
31 Ardentallen Road Enoggera Qld 4051
Email: [email protected]
If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.
Need an Update on your complaint
If you have lodged a complaint with us, you can contact us at anytime to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.
We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.
When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.
Taking it further
We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you can have your complaint heard by an independent party, the Financial Ombudsman Service Ltd (FOS). You can contact FOS at:
Call: 1300 138 422 (local call cost)
Post: Credit & Investments Ombudsman
Reply Paid 252
South Sydney NSW 1234
Terms and Conditions
The information on this site is the property of Select a Broker and subject to Copyright. Unauthorised use of the information is not permitted. The information on this site is of a general nature and it is not intended that it should be used for the purpose of making decisions about acquiring any product or service of Select a Broker. Select a Broker accepts no responsibility for any loss, cost or expense arising from the use of information in this site. Full product and service information is available from Select a Broker. All the information on this site is subject to change without notice and Select a Broker cannot guarantee the accuracy or completeness of the information. Products and services of Select a Broker are only available in Australia and only available to persons or corporations that deal directly with the company.
This Privacy Statement applies to your use of the web site of the Select a Broker, at www.selectabroker.com.au and includes the use of any of Select a Broker facilities via the web site. Members and users are concerned about how their personal information will be used and we recognise these concerns about their privacy and confidentiality. This Privacy Statement is published to provide a clear and concise outline of how and when personal information is collected, stored and distributed by Select a Broker and covers personal information collected via Select a Broker web site.
The nature of personal information collected and maintained by Select a Broker generally comprises of name and contact details (including phone and email) and products and services information preferences. Personal information is collected for the purposes of establishing and building a financial services relationship with you if you provide incomplete or inaccurate information, we may not be able to provide you with the services you are seeking. We do not collect information about anyone’s political or religious beliefs, ethnic background or sexual preferences. The use and disclosure of personal information unless you have instructed us not to do so, personal information may be shared with related third party companies with whom Select a Broker outsources services such as financial planning where it will remain confidential.
Our goal is to use the information you provide to better understand your financial and investment requirements and so provide information on products and services that are most relevant to you. We also use personal information we have collected in our measures for detecting and preventing fraud and other malicious activities. Select a Broker undertakes not to sell, rent or trade your personal information. We will not disclose information about you unless the disclosure is required by law, is authorised by law or if you have given consent to the disclosure of the information about you.
Our aim is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, contact us and we will use all reasonable effort to correct the information.
Select a Broker has a commitment to keeping secure the data you provide us and we will take all reasonable precautions to protect your personally identifiable information from loss, misuse or alteration. If at any time you wish to know what personal information we are holding about you we will provide you with access. After you provide adequate identification your information will be made available to you within 14 days. A fee may apply.
We will preserve the content of any e-mail that you send us, if we believe that we have a legal requirement to do so. Your e-mail message content may be monitored by Select a Broker employees for security issues including where e-mail abuse is suspected; our response to you may be monitored for quality assurance issues. Select a Broker may make changes to this Privacy Statement from time to time for any reason. We will publish those changes on our web site.
If Select a Broker becomes or is made aware of any ongoing concerns or problems with our Website we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Statment, or you have a problem or complaint, please contact us at [email protected]